Contact Dear Lottery

Contact Dear Lottery, reach our support team for help with login, registration, deposits, withdrawals, bonuses, and any account questions you have.

Reach us

Got a question about dear lottery results, tickets, or your account? Our support team is ready to help across every stage, from purchasing your first dear lottery ticket to checking winning numbers and claiming a prize. The quickest routes to reach us are email and the in-app chat built directly into your account dashboard.

Contact us

Email: [email protected]
Live agents: Monday to Sunday, 9:00 AM to 9:00 PM IST. Emails are acknowledged automatically and answered by a human agent within 24 hours. For urgent queries during agent hours, switch to in-app live chat for a faster reply.

Office hours

Support runs on a two-tier schedule designed to cover every dear lottery player across India, including busy national draw days.

  • Automated in-app chat: available 24/7 for instant answers to common dear lottery questions such as result announcements, ticket status, and payment confirmations via PhonePe, GPay, or BHIM.
  • Live human agents: Monday to Sunday, 9:00 AM to 9:00 PM IST for personalised help with account issues, prize verification, or disputed transactions.

Emails sent outside agent hours are queued and handled in order of receipt at the start of the next shift. On draw days, when dear lottery results typically release at 1:00 PM and 8:00 PM IST, our 24/7 automated chat can confirm outcomes immediately, without waiting for a live agent.

Online-only support

Dear Lottery is a fully digital platform, all support is delivered through email and in-app chat. There is no physical office, walk-in counter, branch, or postal address anywhere in India.

This means players from Delhi, Kolkata, Chennai, or smaller towns in Nagaland and Sikkim, states with a long lottery tradition, receive exactly the same standard of help. Open the app, tap the chat icon, and you are connected within seconds, with no need to travel or queue.

For payment-related queries, such as a PhonePe, GPay, or BHIM transaction that has not yet reflected in your dear lottery account balance, our agents can verify records and resolve the issue entirely online, usually within one working day.